Dysfunctional EFTPOS - Esther’s Story

Old EFTPOS terminals are being systematically replaced by new ones that look sleek and modern.

Unfortunately, whereas the older ones had quite large keys with very clear numbers and a green ‘enter’ key ...

... many of the new terminals have much smaller keys, which are black and quite difficult to see. The ‘enter’ key - also black - has a thin green arrow that is all but invisible.

Besides being difficult for people with low vision, these small keys pose a problem for those whose fingers are no longer as nimble as they once were.

Whoever designed these terminals has made the mistake of prioritising appearance at the expense of functionality.

First and foremost, a product must be fit for purpose, and these new EFTPOS terminals clearly are not.


This is a story about the barriers many face. We're sharing it because we want a law that puts accessibility at the heart of an inclusive Aotearoa New Zealand.

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