#AccessDeniedDiaries by Lesley

I was checking in with Air New Zealand and I couldn’t see the hand-held barcode zapper for my luggage. I had already explained that I am visually impaired, but the attendant said crossly, "Just like you do at the supermarket!"

Thankfully another passenger saw my dilemma and zapped it for me.

This access barrier didn't impact me hugely but it wasn't enjoyable either. Hopefully it was an isolated incident.

I want the new access laws to help improve customer service. For example, the airline attendant could simply ask me if I can continue the process on my own, or if I'd like some assistance.

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