Customer Service, Hospitality and Retail

Canada: CSA/ASC B651.2:22 Accessible design for self-service interactive devices including automated banking machines

Ontario: Integrated Accessibility Standards Part IV.2 Customer Service Standards

International Standard ISO/TS 20282-2:2013 Usability of consumer products and products for public use — Part 2: Summative test method

International Standard ISO/TS 21054:2020 Ergonomics — Accessible design — Controls of consumer products

International Standard ISO 22015:2019 Packaging — Accessible design — Handling and manipulation

International Standard ISO/TR 22411:2021 Ergonomics data for use in the application of ISO/IEC Guide 71:2014

International Standard ISO 24503:2011 Ergonomics — Accessible design — Tactile dots and bars on consumer products

International Standard ISO 24553:2023 Ergonomics — Accessible design — Ease of operation